Efficient and Tailored Responses

Equip customer service teams with relevant Answers tailored to different brands, business units, or segments for faster customer support.

Cohesive Brand Voice

Deliver Answers directly to your Help Center or Chat Widget and provide customers with consistent responses every time.

AI-Powered Support

Use generative AI with Answer Threads to pull from Public Answers and create personal, conversational, and timely responses for each customer.

Key Features

Leverage a single knowledge base to publish answers across all channels and languages.

Placeholders

Automatically insert essential details, like the customer's name and confirmation number, before sending a response.

Auto Replies

Set up pre-stocked Answers for quick closures, such as responding to a "Thanks!" with "No problem, happy to help."

Multi-Language Answers

Create Answers in multiple languages within a single database for consistent self-service across channels.

Localized Answers

Display relevant Answers in public FAQs based on the customer's location and language preference.

Auto Complete

Effortlessly populate common information to keep your team efficient.

Suggestions

Combine AI with your knowledge base to deliver precise, targeted recommendations.

Answer Threads

Tap into existing knowledge within Answers using AI to improve resolution rates and enhance overall support effectiveness.

See What Our Customers Have To Say

"New to the game - but killing it! It is very intuitive, and easy to train on. Conversation vs ticket based helps us stay ahead. Not much to dislike!"

Administrator in Retail

Start delivering personalized service at scale with Gladly.

Book a Demo

Check out our resources to start thinking radically personal

Best of AI and people

Gladly optimizes generative AI and customer service agents to ensure you deliver exceptional support experiences.

Chat

Gladly offers built-in chat support, so you can chat with your customers on your website, answer questions, and take payments directly over chat.

Operational Efficiency

Want to increase efficiency? Gladly’s platform is built to maximize workload capacity, boost agent productivity and optimize the most cost-efficient channels. Learn more.